Table of Contents

1 Introduction

Qp99 (https://qp99.fun) is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how qp99 collects your personal information, how it is used, and under what circumstances it may be shared with third parties.

This Privacy Policy applies to the qp99 website, mobile app, and all related services. By using the qp99 platform or creating an account, you are considered to have accepted the terms of this Policy. If you have any objections, please refrain from using the platform.

We follow international data protection standards, and GDPR-inspired principles are reflected throughout our services. We are committed to protecting your privacy.

This Policy was last updated in January 2026. You will be notified of any changes via your registered email or app notification.

2 What Information We Collect

Qp99 collects certain necessary information from users to operate its services effectively. We never ask for unnecessary or excessive data.

Data Types Description When Collected
Identity Information Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email address, mobile number At the time of account creation
Financial Information Payment methods, transaction history During Deposits & Withdrawals
Device Information IP address, device type, browser When Accessing the Platform
Gaming Data Betting history, game logs, session data During gaming activity

We also automatically collect certain technical data such as cookies, log files, and pixel tracking data. This information is primarily used to improve site performance and personalize the user experience.

3 How Your Information Is Used

Qp99 uses collected data solely for the purposes listed below. It is never used for any other purpose without user consent.

  • Account Management: For registration verification, login security, and account settings management.
  • Transaction Processing: To ensure deposits and withdrawals are processed securely.
  • Customer Support: To resolve your issues quickly and provide accurate support.
  • Fraud Prevention: To detect suspicious activity and ensure the security of the platform.
  • Legal Compliance: To comply with regulatory requirements for KYC verification and anti-money laundering.
  • Personalized Experience: To provide relevant offers and game suggestions tailored to your preferences.
  • Platform Development: To analyze and improve service quality and support the development of new features.
We may use your data to make automated decisions — such as risk assessment or bonus eligibility. If you object to any such decision, please contact our support team.

4 Data Sharing & Disclosure

Qp99 does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

  • Payment Processor: Required financial information is shared with licensed payment gateways to complete transactions.
  • Identity Verification Service: With authorized third-party verification services for the KYC process.
  • Legal Authorities: Mandatory disclosure in response to a court order or valid request from a regulatory authority.
  • Technology Partners: With cloud and hosting service providers required for platform operations, under strict confidentiality agreements.

All third parties sign a Data Processing Agreement with qp99 and may only use data for the specified purposes.

In the event of a business acquisition or merger, user data may be transferred to the new ownership. Users will be notified in advance.

5 Cookie Policy

Qp99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Performance Cookies: To analyze page load speed and site usage patterns.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To better understand user behavior and improve the platform.

You can disable all non-essential cookies at any time through your browser settings. Note that doing so may affect the functionality of certain features.

6 Data Protection Measures

Qp99 follows the highest industry standards to protect your data. Our security measures include:

  • 256-bit TLS/SSL Encryption — applied to all data transmissions.
  • AES-256 encryption — for sensitive data stored in our database.
  • Multi-Factor Authentication (MFA) — for account access.
  • 24/7 Security Monitoring — to detect suspicious activity in real time.
  • Regular penetration testing — to proactively identify system vulnerabilities.
  • Regular data protection training for all staff.

In the event of a data breach, we will notify affected users within 72 hours and take all necessary action.

qp99 will never ask for your password, OTP, or full payment details over the phone, email, or live chat.

7 Your Rights

Under qp99's Privacy Policy, you have the following rights:

Right to Access Your Data

You can view all information stored in your account.

Right to Correct Your Data

Update any inaccurate or outdated information at any time.

Right to Delete Your Data

Request account closure and deletion of all personal data.

Data Portability

Download your data in a machine-readable format.

Right to Restrict Processing

Request that the use of your data be restricted to specific purposes.

Right to Object

Object to marketing communications or profiling.

To exercise these rights, contact our support team. We will respond within 30 days.

8 Data Retention Period

Qp99 does not retain your data beyond what is necessary. Data retention periods are outlined below:

  • Account Information: For the duration of the active account and 5 years after closure (as required by law).
  • Transaction Records: For up to 7 years from the date of the last transaction.
  • KYC documents: For up to 5 years from the date of verification.
  • Gaming Logs: Up to 2 years.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

9 Minor Privacy

Qp99 does not knowingly collect information from anyone under the age of 18. Protecting minors is one of our highest priorities.

  • Date of birth is verified at the time of registration.
  • Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
  • Parents concerned about data collection involving their child are welcome to contact us.
For parents: always keep your qp99 account logged out on shared devices and use parental control software.

10 Privacy Policy Updates

Qp99 updates this Privacy Policy from time to time to reflect changes in its services and legal requirements. For any significant changes:

  • A notification will be sent to your registered email address.
  • A notice of updates will be displayed upon accessing the app or website.
  • The date of any changes will be noted at the top of the page.

Continued use of the platform after any changes constitutes acceptance of the updated policy. For significant changes, fresh consent may be required.

11 Get in Touch

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

Live Support
24/7 Chat Support

We typically respond within 2 business days. For urgent matters, please reach us via live chat.

This Privacy Policy was last updated in January 2026.