Entertainment should never become a burden — qp99 is committed to supporting you every step of the way and ensuring safe, healthy gaming.
At qp99, we believe gaming should be pure entertainment — never a source of stress. Responsible play goes beyond following rules; it means staying mindful of your mental and financial well-being. As a platform trusted by millions of users across Bangladesh, player protection is our highest priority.
Research shows that a small portion of online gaming participants may encounter problematic behavior at some point. To help prevent this, qp99 offers a range of protection tools — including deposit limits, session time limits, and self-exclusion. You can use any of these at any time.
Qp99 is always by your side to support responsible play. Our support team is available 24/7, seven days a week.
We provide a range of powerful tools to keep your gaming experience healthy and in check.
Set a maximum daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Decide in advance how long you want to play in a single session. Once that time is up, the platform will automatically alert you or log you out.
Need a breather? Activate a cooling-off period for anywhere between 24 hours and 30 days. All betting on your account will be fully paused during this time.
Want to step away from gaming for the long term? Activate self-exclusion for 6 months or permanently. During this period, opening a new account will also not be possible.
At set intervals, a summary of your gaming time and spending will appear on screen so you can make informed decisions.
Our live chat support is available at all times for any issue. A dedicated team is on hand to provide guidance on responsible gaming.
Problem gaming often starts gradually. Answer the questions below honestly. If most of your answers are "Yes", it's important to seek help.
Before you start playing, decide how much you are willing to spend. Once you reach that amount, stop — win or lose.
Set your daily gaming time in advance and use the in-app timer. Take breaks — for both your body and your mind.
Placing large bets out of anger or frustration after a loss is dangerous. Stay calm, keep your emotions in check.
Online gaming is a form of entertainment, not a source of income. Keeping that mindset goes a long way in preventing problems.
Share your gaming experiences. Being open with loved ones makes it much easier to spot problems early.
Log in and go to the "Responsible Gaming" section, where you can easily set deposit, loss, or betting limits.
Tell our support team directly and they will set any limit on your behalf or help you temporarily suspend your account.
To request self-exclusion or account closure, email [email protected]. We will process your request within 24 hours.
Log in to the qp99 app and tap "Safe Play" from the profile menu. All your protection tools are in one place.
Qp99 believes responsible gaming is a shared commitment — between the platform and the player. We don't just set the rules; we actively help you stick to them.
Our platform uses an advanced analytics system that detects unusual gaming patterns. If any account shows signs of risky behavior, our responsible gaming team reaches out directly to offer support.
We follow a strict age verification process to protect minors. No one under the age of 18 can open an account on qp99, and KYC documentation is mandatory to ensure this. Parents are advised to install parental control software on their own devices.
Qp99 never pressures users into placing larger bets. Our promotional offers always display terms clearly, and we do not run offers that could put you in financial harm's way. Responsible gaming is at the core of how we operate.
If you or someone you know is struggling with a gaming problem, remember — seeking help is not a sign of weakness, it takes courage. qp99's support team and professional counselors are always ready to guide you in the right direction.
Our responsible gaming team is available for you 24/7, seven days a week.
Join qp99 today with responsible gaming built in. Your protection is our top priority.